Incident Manager (DV Cleared) - Inside IR35 - London
Posted 2 days ago by 1770274263
£600 Per day
Inside
Hybrid
City of London, London
Summary: The Incident Manager role requires active DV clearance and involves leading the response to major incidents within a secure operational environment in London. The position demands strong leadership, decision-making skills, and the ability to manage complex incidents effectively while minimizing business impact. The contract is set to last until September 30, 2026, with a minimum requirement of three days per week in the office. This role is classified as inside IR35, with a daily rate of up to £600.
Key Responsibilities:
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives
- Support crisis situations, ensuring alignment with business continuity and resilience plans
Key Skills:
- Active DV clearance (mandatory)
- Proven experience managing incidents in complex, secure, and/or mission-critical environments
- Strong background in ITSM leadership, including incident and problem management
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
- Excellent stakeholder management and communication skills, including engagement at senior levels
- Strong analytical and problem-solving capability, with a structured and decisive approach
- Experience leading, mentoring, and developing operational teams
- ITIL 4 Managing Professional certification (or equivalent experience)
Salary (Rate): £600 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Incident Manager (Active DV Clearance Required) - Contract
Inside IR35 (Up to £600 P/D)
X3 Days per week in London minimum
Contract duration: Until 30/09/2026
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives
- Support crisis situations, ensuring alignment with business continuity and resilience plans
Essential Skills & Experience
- Active DV clearance (mandatory)
- Proven experience managing incidents in complex, secure, and/or mission-critical environments
- Strong background in ITSM leadership, including incident and problem management
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
- Excellent stakeholder management and communication skills, including engagement at senior levels
- Strong analytical and problem-solving capability, with a structured and decisive approach
- Experience leading, mentoring, and developing operational teams
- ITIL 4 Managing Professional certification (or equivalent experience)
Desirable Experience
- Experience in crisis management and business continuity
- Background working within a large, complex, and global organisation
Interested? Please send your latest CV to olivia.yafai@harveynash.co.uk for consideration.