Implementation Manager

We're partnering with an purpose-driven organisation undertaking a significant system transformation programme and are looking for an experienced Implementation/Rollout Manager to lead the migration of a new payroll platform to approximately 1,500 clients. With the platform nearing completion, the focus now shifts to delivering a structured, phased rollout that ensures customers are successfully migrated with minimal disruption. This is a client-facing delivery role, coordinating the overall implementation rather than leading the technical build. Working alongside the programme team, and the wider Operations and Marketing function, you'll own the customer rollout plan, ensuring each phase is delivered smoothly from initial communications through to post go-live support.

What you'll be doing

• Develop and own the end-to-end rollout strategy across a 12-phase customer migration programme.
• Build detailed implementation and migration plans, ensuring each rollout wave is fully planned and ready for delivery.
• Coordinate customer communications, training and readiness activities ahead of each go-live.
• Work closely with stakeholders across the business to ensure a seamless implementation.
• Manage rollout risks, issues and dependencies, escalating where appropriate.
• Lead go-live planning and coordinate hypercare activities following each deployment.
• Gather customer feedback, triage issues and work with delivery teams to prioritise improvements and future releases.
• Provide regular programme updates and reporting to senior stakeholders, ensuring rollout milestones remain on track.

What we're looking for

• Proven experience delivering large-scale customer implementations, migrations or rollout programmes.
• Experience managing phased software, SaaS, ERP or business system implementations.
• Strong planning, stakeholder management and communication skills.
• Experience coordinating multiple workstreams across business and technical teams.
• A proactive, organised approach with the ability to bring structure to complex programmes.
• Confidence working with senior stakeholders and presenting implementation plans for approval.
• Desirable experience Payroll or finance software implementations.
• Experience with low-code platforms (though we don't need someone overtly technical)

This is an opportunity to play a pivotal role in a crucial transformation, taking ownership of a large-scale customer rollout and ensuring the successful migration of over 1,500 organisations onto a new platform.