IDV Business Analyst
Posted 3 days ago by Experis UK
Negotiable
Inside
Onsite
Knutsford, England, United Kingdom
Summary: The IDV Business Analyst role focuses on translating business challenges into validated user journeys and functional requirements for modernized identity verification. The position requires collaboration with Helpdesk and end users to ensure the solution delivers real-world benefits. The analyst will capture requirements, map user journeys, and support testing and stakeholder activities. Essential experience in IAM and strong stakeholder engagement skills are crucial for success in this role.
Key Responsibilities:
- Capture and refine requirements for Helpdesk and Self-Service IDV.
- Map current vs future user journeys and identify friction points.
- Document POC criteria, success measures, and acceptance conditions.
- Support testing, stakeholder workshops, and readiness activities.
- Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.
Key Skills:
- Strong BA capability within IAM, authentication, or security transformation.
- Experience writing user journeys, epics, acceptance criteria, and process flows.
- Stakeholder-facing workshop and elicitation skills.
- Ability to articulate business impact and operational improvements.
Salary (Rate): undetermined
City: Knutsford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Role Title: IDV Business Analyst
Location: Knutsford 3 days on site
Duration: 30/09/2026
Rate - £469 MUST BE PAYE THROUGH UMBRELLA
Role Description
Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users.
Responsibilities
- Capture and refine requirements for Helpdesk and SelfService IDV.
- Map current vs future user journeys and identify friction points.
- Document POC criteria, success measures and acceptance conditions.
- Support testing, stakeholder workshops and readiness activities.
- Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.
Essential Experience
- Strong BA capability within IAM, authentication or security transformation.
- Experience writing user journeys, epics, acceptance criteria and process flows.
- Stakeholderfacing workshop and elicitation skills.
- Ability to articulate business impact and operational improvements.
Desirable Experience
- Familiarity with Onfido, Verified ID or similar IDV products.
- Agile delivery experience (Scrum/Kanban).