Identity & Access Management Administrator

Key Responsibilities

• Process Joiner, Mover and Leaver (JML) requests for consultants, contractors and third-party users
• Manage consultant onboarding, extensions and termination activities
• Administer user access requests across multiple business applications and systems
• Monitor and manage IAM approval queues, ensuring requests are processed within agreed service levels
• Perform manual access provisioning and deprovisioning activities in accordance with documented procedures
• Follow up on outstanding approvals and incomplete requests
• Escalate policy exceptions, operational issues and processing delays to senior IAM team members
• Support periodic access reviews and access governance activities
• Assist with audit requests, evidence gathering and documentation requirements
• Maintain accurate records of access requests, approvals and fulfilment activities
• Support continuous improvement initiatives and contribute to process documentation updates
• Ensure all activities are performed in accordance with security, regulatory and operational standards

Essential Skills & Experience

• Proven experience working within an Identity & Access Management (IAM), User Administration or Access Management function
• Strong experience managing Joiner, Mover and Leaver (JML) processes
• Hands-on experience using ServiceNow for ticket management, workflow processing and request fulfilment
• Experience processing user access requests, onboarding, offboarding and lifecycle management activities
• Experience working with approval workflows and access request processes
• Strong organisational and workload management skills with the ability to manage a high volume of requests
• Excellent attention to detail and accuracy
• Ability to follow documented procedures and controls
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Outlook, Excel and Word

Desirable Skills & Experience

• Experience within banking, financial services or another highly regulated environment
• Knowledge of Identity Governance and Access Management (IGA) principles
• Experience supporting audit, compliance or regulatory reviews
• Understanding of access certification and access review processes
• Familiarity with information security and access control frameworks

What's on Offer

• Opportunity to join a leading global banking organisation
• Exposure to enterprise-scale Identity & Access Management operations
• Collaborative and supportive working environment
• Hybrid working model based in London
• Opportunity to contribute to a critical security and compliance function
• Long-term contract opportunity within a growing team