Summary: The role of ICT Service Desk Operative involves providing support and guidance to users through telephone and remote assistance, ensuring accurate incident recording and management. The position requires effective triaging and prioritization of incidents while adhering to service level agreements. Ideal candidates are either recent graduates or individuals with prior service desk experience, possessing strong communication and customer service skills.

Key Responsibilities:

• Provide instruction and advice to systems users via telephone and remote support software.
• Accurately and clearly record all incidents raised via the ICT service desk system.
• Triage, categorize, and prioritize all incidents presented via the employee self-service portal.
• Manage and record all changes to systems user accounts or user access rights in the service desk ticket management solution.
• Monitor all incidents according to the appropriate SLA or Support Agreement and escalate concerns as necessary.

Key Skills:

• A graduate looking to start their IT career or someone with previous service desk experience.
• Good communication skills.
• Customer service experience.
• Team working experience.

Salary (Rate): 14.70

City: Leamington Spa

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT