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ICT Service Desk Operative
Posted 1 week ago by 1752898391
Negotiable
Inside
Undetermined
Birmingham
Summary: The ICT Service Desk Operative role involves providing support to systems users through telephone and remote assistance, ensuring accurate incident recording and management. The position requires effective communication and customer service skills, catering to both new graduates and those with prior service desk experience. This is a 3-month initial contract based in Leamington Spa, with a pay rate of £16.13 per hour inside IR35.
Key Responsibilities:
- Provide instruction and advice to systems users via telephone and remote support software.
- Accurately record all incidents raised via the ICT service desk system.
- Triage, categorise, and prioritise all incidents presented via the employee self-service portal.
- Manage and record changes to systems user accounts or user access rights in the service desk ticket management solution.
- Monitor all incidents according to the appropriate SLA or Support Agreement and escalate concerns as necessary.
Key Skills:
- A graduate looking to start their IT career or someone with previous service desk experience.
- Good communication skills.
- Customer service experience.
- Team working experience.
Salary (Rate): £16.13 p/h
City: Leamington Spa
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
Role: ICT Service Desk Operative
Location: Leamington Spa
Rate: £16.13 p/h inside ir35 (increased in April)
Duration: 3 Months initial contract
Hays Technology is looking for a service desk analyst to join an exciting client’s team.
What you will be doing:
To provide instruction and advice to systems users via the telephone and remote support software
To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.To triage, categorise and prioritise all incidents presented via the employee self-service portal
To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
A graduate looking to start their IT career or someone who has previous service desk experience
Good communication Skills
Customer service experience
Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.