ICT Service Desk Analyst

Summary: A Service Desk Analyst position is available in Wymondham, Norfolk, on a 12-month contract with an immediate start. The role involves supporting users by resolving technical issues and incidents, requiring strong communication skills and experience in a technical support environment. The candidate will work on a rotational shift basis and should be familiar with technologies such as Active Directory, Exchange, Office 365, and Windows 7.

Key Responsibilities:

• Answering incoming calls promptly while maintaining high customer service standards.
• Taking responsibility for resolving faults/issues at 1st/2nd line level.
• Logging calls accurately and allocating/chasing closure on calls.
• Following internal processes to meet service activity targets.
• Building relationships with colleagues and clients within the team.
• Escalating incidents and requests appropriately to Service Desk Team leaders.
• Staying aware of relevant technology and products.

Key Skills:

• Experience in a Technical support/Service Desk environment.
• Strong communication skills.
• Familiarity with Active Directory, Exchange, Office 365, and Windows 7.
• Ability to learn new technologies confidently.

Salary (Rate): undetermined

City: Wymondham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT