ICT Service Desk Analyst
Local authority | Hybrid Working
£18.48 PAYE / £20.77 umbrella per hour
Immediate Start | Ongoing Temporary Contract
We are recruiting for an experienced ICT Service Desk Analyst to join a busy local authority ICT team in Oxford.
You will provide 1st and 2nd line support to council staff, resolving technical issues, logging and managing incidents, and ensuring excellent customer service across ICT systems and applications.
Key Duties
- Provide 1st and 2nd line IT support via phone, email and service portal.
- Log and manage incidents and service requests in line with SLAs.
- Troubleshoot hardware, software and application issues.
- Escalate complex issues to specialist teams where required.
- Maintain accurate records and update users on progress.
- Support hardware deployments, software upgrades and ICT projects.
- Create and maintain support documentation and knowledge base articles.
- Assist with testing, implementation and continuous service improvements.
About You
- Previous ICT Service Desk/Helpdesk experience.
- Strong 1st and 2nd line support skills.
- Experience with Microsoft Windows and Microsoft 365.
- Excellent troubleshooting and customer service skills.
- Ability to manage competing priorities and work to deadlines.
- Local Government experience desirable but not essential.
What's on Offer?
£18.48 per hour PAYE
Hybrid working
Immediate start
Ongoing contract
Opportunity to work within a large Local Authority ICT environment
Rate:
£21/hour
Location:
Oxford
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level