IBM TRIRIGA Support Lead Austin, TX 78753 (Hybrid 2 days WFH)
Posted 1 day ago by 1763639594
Negotiable
Outside
Hybrid
USA
Summary: The IBM TRIRIGA Support Lead will provide L2 application support for a Fortune 10 client in the Real Estate and Facilities domain, requiring strong experience in IBM Tririga, production support, and debugging with Unix and SQL. This hybrid role allows for two days of remote work each week. The candidate will be responsible for troubleshooting and resolving application issues while ensuring client satisfaction and adherence to service level agreements. Collaboration with the development team and participation in knowledge transfer initiatives are also key aspects of the position.
Key Responsibilities:
- Act as the first point of contact for client-reported issues
- Triage, troubleshoot, and resolve L2 application issues
- Work directly with the client to provide timely updates and resolutions
- Escalate complex issues to the development team (Tier 3) when required
- Create and update knowledge base articles
- Perform root cause analysis and recommend improvements
- Assist with testing and validating minor system changes or patches
- Participate in training and knowledge transfer initiatives
Key Skills:
- IBM TRIRIGA (4+ years)
- Dynatrace
- Production Support
- Basic Unix & SQL knowledge
- Overall 8+ years IT experience
Salary (Rate): undetermined
City: Austin
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: IBM TRIRIGA Support Lead
Request ID: 114377-1
Location: Austin, TX 78753 (Hybrid 2 days WFH)
Duration: 6 Months
Work Type: W2/1099 (No C2C unless required by you)
Job Overview
We are seeking an experienced IBM TRIRIGA Support Lead to provide L2 application support for a Fortune 10 client in the Real Estate and Facilities domain. The ideal candidate will have strong experience in IBM Tririga, production support, and debugging using basic Unix and SQL.
This is a hybrid role with 2 days remote per week.
Must Have Skills
IBM TRIRIGA (4+ years)
Dynatrace
Production Support
Basic Unix & SQL knowledge
Overall 8+ years IT experience
Performance Expectations
Meet SLAs and eliminate client escalations
Provide smooth support with no/minimal concerns from Infosys APS Tririga team
Work well as a team player
Key Responsibilities
Act as the first point of contact for client-reported issues
Triage, troubleshoot, and resolve L2 application issues
Work directly with the client to provide timely updates and resolutions
Escalate complex issues to the development team (Tier 3) when required
Create and update knowledge base articles
Perform root cause analysis and recommend improvements
Assist with testing and validating minor system changes or patches
Participate in training and knowledge transfer initiatives