Company Introduction
We have an exciting opportunity now available with one of our sector-leading financial services clients! They are currently looking for a skilled IAM Business Analyst to join their team for an initial contract until the end of the year.
Job Responsibilities/Objectives
We are looking for a candidate that will help build out Process Optimisation capabilities in the Identity and Access Management space.
You will play a pivotal role in establishing a Current Process Map Repository, coordinating process/value stream mapping reviews and managing the implementation of the optimisation efforts to drive increased efficiencies and improve customer satisfaction.
You will collaborate close with the IAM Teams (Operations, Product, Engineering, Governance) as well as coordinate efforts with external consultancies and other Transformation Programmes.
This role requires an experienced transformation professional with excellent communication skills, workshop experience, Lean/Six Sigma or equivalent experience, BPMN 2.0 knowledge and stakeholder management skills.
- Creation of As-Is and Target State process maps following BPMN 2.0 standards.
- Analyse Current-State processes to identify pain points, inefficiencies, bottlenecks and opportunities for improvement.
- Plan, organize and facilitate workshops with cross-functional teams to gather insights, validate findings and co-design target states & improvements.
- Apply Lean principles to identify toil, streamline workflows and enhance value delivered.
- Ability to baseline metrics of current processes to track optimisation against.
- Oversee the end-to-end delivery of the optimisation book of work ensuring interlock with Product, Engineering, Governance, Communications and Operations Teams.
- Translate Optimisation recommendations into Business Cases, Roadmaps and Backlogs of work.
- Develop project plans and report progress against plans in Transformation Steercos and with relevant stakeholders.
Required Skills/Experience: The ideal candidate will have the following:
- Proven experience in creating detailed process maps and process documentation.
- Strong knowledge of BPMN 2.0 framework and value stream mapping methodologies.
- Strong understanding of Lean methodologies and their application to process optimization.
- Excellent facilitation skills with experience running workshops for diverse stakeholders.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Strong project management skills with a track record of managing and delivering optimisation initiatives.
- Effective communication and stakeholder management skills to enable collaboration and influence stakeholders.
- Experience in using process modelling tools (Blueworks preferred but experience using other tools also accepted).
Desirable Skills/Experience: Although not essential, the following skills are desired by the client:
- Certification in Lean Six Sigma or equivalent.
- Experience in a consulting or business transformation role.
- Familiarity with Agile and/or change management methodologies