Summary: The role involves providing service desk support in both Hungarian and English, focusing on customer service and incident management. The position is based in Peterborough and is a contract for three months with potential extensions. Candidates are expected to have strong communication skills and experience in handling customer inquiries and technical issues.

Key Responsibilities:

• Regularly update incidents logged on the Incident Management system and provide technical solutions within Service Level Agreements.
• Proactively keep customers informed on incident or request status and progress.
• Escalate incidents where a first-time fix is not possible to 2nd line support or the relevant resolver group.
• Adhere to incident management procedures.
• Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and frequent contact.
• Keep up to date with current standard procedures.
• Proactively maintain and develop knowledge, skills, and experience through client contact and training.
• Escalate potential service issues with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager.
• Contribute to team meetings.

Key Skills:

• Fluent in Hungarian and English with strong communication skills.
• Extensive customer service experience.
• Experience in handling calls and making bookings.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Professional level speaking and typing in English.
• Strong problem-solving skills.
• Educated to GCSE Level or equivalent in Maths and English.
• IT certification is desirable but not essential.

Salary (Rate): undetermined

City: Peterborough

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other