Human Resources Specialist

Job Title: HR Knowledge Management Specialist

Location: Manchester

Contract: 6 Months / Hybrid 2-3 days onsite

Hours: 36 hours per week

Rates: £27.87p/h

Job Description

SRG are looking for a HR Knowledge Management Specialist to join a leading pharmaceutical company based in Manchester. The global role of HR Knowledge Management Specialist enhances knowledge-sharing practices and drives engagement around knowledge content within our HR organization. This role focuses on creating and maintaining HR’s One Source of Truth, ensuring alignment across global teams while fostering strong local partnerships. The position holder will be a good communicator, establishing close relationships to local content owners and is dedicated to making information accessible, understandable, and user-centric for all stakeholders. It includes the responsibility of managing the document loading and approval process for all as well as overviewing the standard processes.

Duties and Responsibilities

• Knowledge Management: Develop, implement, and maintain knowledge management systems to ensure accurate, up-to-date, and easily accessible HR information.
• Support for HR Organization: Collaborate with HR teams globally to ensure available documentation and information for processes, policies and data is standardized, created and consistent
• Education & Training: Drive awareness and training activities to promote the use of one source of truth for HR-related information.
• Global-Local Collaboration: Work closely with regional HR teams to ensure global content (eg policies) are effectively adapted and communicated at the local level.
• User-Centric Approach: Develop content and communication strategies tailored to employees’ needs, ensuring HR information is provided clear, relevant, and actionable.
• Communication & Accessibility: Translate complex HR policies and procedures into easy-to-understand language that enhances employee experience and understanding.
• Document Management: Review/validation and Upload of global and local HR documentation into the defined document management systems (OneSource of Truth, ServiceNow, global employee file etc.). Ensures all relevant information is captured for each document loaded. Manages the review and approval process of all documents to agreed timelines in the documentation project plan and act as Gatekeeper for the global HR document management systems (One Source of Truth)
• Coordinates projects related to document collection, review and consolidation at global level
• Provides regular reporting on progress to plan and escalates any issues in a timely manner.
• Existing Documents gathering (finalization) for the targeted market & streams.

Experience and Qualifications

• Proven experience in knowledge management, HR support services, employee engagement, or change management within a global organization.
• Strong understanding of HR processes, policies, and systems.
• Excellent communication and stakeholder management skills, with the ability to simplify complex information.
• Experience working in a global structure with local partnerships.
• Proficiency in knowledge management tools, HRIS, and digital collaboration platforms.
• Ability to drive engagement initiatives that promote alignment across diverse teams.
• strong document management experience for previous roles
• Document control experience in a high-volume environment.
• Strong attention to detail and a high level of accuracy.
• Strong competence using Microsoft Office including MS Word, Excel and SharePoint.
• Good stakeholder management skills
• Fluent in communication with stakeholders
• Able to prioritize workload and deadlines

Key Competencies

• User-Focused: defines knowledge management processes and content with end-users in mind, ensuring ease of access and understanding.
• End-user centric : Ability to anticipate user needs and proactively advance/evolve provided knowledge management solutions.
• Detail-Oriented: Ensures accuracy and clarity in documentation, content coordination and communication.
• Collaborative: Builds strong relationships with global and local teams to facilitate knowledge and content sharing.
• Adaptable: Thrives in a fast-paced, evolving environment and embraces continuous improvement.