Human Resources Advisor

Summary: The HR Services Advisor role involves serving as the primary contact for HR-related inquiries, providing expert guidance on policies and procedures while ensuring exceptional customer service. The position requires a proactive individual capable of managing HR requests from start to finish and contributing to HR projects and process improvements. Bilingual proficiency in Spanish and English is essential for effective communication with diverse client groups. This hybrid role offers flexibility with a combination of on-site and remote work in Manchester.

Key Responsibilities:

• Act as the primary contact for HR-related inquiries from hiring managers, employees, and HR team members, ensuring prompt and effective resolution.
• Manage HR requests from start to finish, including tracking and tracing issues to ensure closure and provide a high-quality user experience.
• Provide expert guidance on HR processes, offering proactive support to HRBPs and line managers.
• Use multiple HR and Payroll systems, including Workday, to resolve customer queries efficiently and accurately.
• Gather feedback on processes, share insights with Service Specialists, and suggest technological solutions to enhance day-to-day operations.
• Oversee the quality of transactional work and key HR Services metrics, ensuring high standards of service delivery.
• Contribute to local HR projects and initiatives that positively impact the organization.
• Maintain up-to-date knowledge of HR policies and procedures, staying informed on HR best practices.

Key Skills:

• Commercial Degree in Human Resources or related field.
• CIPD qualification required.
• 5-10 years of experience in WFA and Payroll.
• Strong knowledge of HR systems (especially Lonza systems).
• Proven experience in payroll and HR administration.
• Exceptional problem-solving, listening, and business awareness skills.
• Customer-focused with a solution-oriented mindset.
• Ability to balance multiple tasks and prioritize effectively in a fast-paced environment.
• High attention to detail with excellent written and verbal communication skills.
• Fluency in both Spanish and English is essential.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: HR