Summary: The HR Operations Specialist role involves managing complex HR cases, including payroll and escalations, while contributing to process improvements. The position requires expertise in HR service operations and technology, with a focus on enhancing policies and processes. This is a one-year fixed-term contract based in Derby, requiring office presence for two days a week.

Key Responsibilities:

• Manage complex HR cases and customer escalations from engagement through to resolution.
• Act as a subject matter expert (SME) for payroll, shift queries, absences, and flexible working.
• Contribute to continuous improvement by identifying recurring queries and developing new processes.
• Support the enhancement of policies, processes, and technologies.

Key Skills:

• Experience in delivering HR service operations.
• Good understanding of HR technology and experience with HR systems development and deployment.
• Knowledge of process management and continuous improvement methodologies.
• Experience with Workday, ServiceNow, SAP, and Excel.

Salary (Rate): undetermined

City: Derby

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: HR