Human Centered Design Service Designer - Leeds/Remote

Human Centered Design Service Designer - Leeds/Remote - £350 - £450 per day

Leads service design for a project or workstream from discovery to definition, integrating digital and physical touchpoints and aligning stakeholders to evidence.

Key Activities

• Plan multi method discovery; manage data, consent and research ethics.
• Produce end to end blueprints (front stage/backstage, tech, policy, people) and system maps (interconnections, dynamics, boundaries of influence and environmental factors)
• Orchestrate co creation workshops; build consensus across functions.
• Run service experiments (interactions, pilots, A/B where relevant) and quantify impact.
• Shape roadmaps with PM/PO; surface risks, dependencies and change impacts.
• Coach designers; set quality bar for artefacts and narratives

Service Design

• Strategy: Aligns opportunities to outcomes, benefits and feasibility.
• Research & Insights: Designs studies; synthesises qual/quant; separates symptoms from causes.
• System Mapping: Leads mapping to integrate perspectives and align stakeholders.
• Service Architecture: Defines operating concepts, roles, processes, data, touchpoints and channels.
• Prototyping: Plans and evaluates service experiments across channels/venues.
• Collaboration & Facilitation: Facilitates complex workshops; resolves conflict with evidence.
• Measurement & Value: Defines north star and pilot metrics; builds value cases with partners.
• Client: Advises product/sponsor; sets expectations; creates clear decision options. Identifies and escalates stakeholder issues, with clear recommendations.

Industry experience and recognition

• Significant experience in service design or strategy roles
• Led at least one end to end service design engagement; strong client facing delivery
• NHS service design experience is highly desirable for this role
• Experience of GOV.UK services is desirable

Skills:

• Communication
• Human Centered Design
• Leadership
• Process Management
• Stakeholder management

This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices.