Summary: The HR Helpdesk Officer role in Kensington involves managing HR service requests, ensuring timely resolutions, and maintaining high customer satisfaction. The position requires collaboration with various teams to enhance support materials and monitor performance metrics. This temporary role offers a potential pathway to permanent employment and supports hybrid working arrangements.

Key Responsibilities:

• Act as the lead helpdesk officer, managing and prioritising HR service requests.
• Ensure helpdesk enquiries are correctly routed or allocated for action.
• Provide guidance to managers, staff, and third parties on HR processes and enquiry handling.
• Work with HR, Finance, and other teams to improve self-service support materials, including FAQs and HR Hub content.
• Participate in regular testing following Oracle software updates.
• Monitor and track helpdesk requests, ensuring timely resolutions and customer feedback.
• Access and update HR data in Oracle to resolve pay, leave, absence, and allowance queries.
• Analyse helpdesk performance metrics and suggest improvements to enquiry handling.
• Maintain clear records of enquiry resolution and provide feedback to service users.

Key Skills:

• Experience in HR helpdesk operations or a similar customer-focused role.
• Strong understanding of HR processes, policies, and transactional services.
• Knowledge of Oracle HR systems or similar HR database systems.
• Ability to interpret and update HR data for query resolution.
• Excellent problem-solving and organisational skills.
• Strong communication skills, with the ability to explain HR processes clearly.
• Ability to manage workloads efficiently and work under minimal supervision.
• Detail-oriented with strong analytical and data management skills.
• Proactive approach to service improvement and customer satisfaction.

Salary (Rate): £24.64

City: Kensington

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: HR