HR Specialist

Job Type: Interim - Six Months

Location: Cambridge

Salary: £18 - £22 per hour

Overview

REED Business Support is currently representing an established and innovative global organisation based in Cambridge that is seeking a HR Service Delivery Generalist to join its growing HR team. This opportunity suits a proactive HR professional who can manage cases independently, interpret policy with confidence, and deliver accurate outcomes in a fast-paced environment. The HR Generalist will work across multiple HR domains while supporting payroll data input across China, APAC, the UK and EMEA.

Day-to-day of the role

• Independently manage and resolve standard to moderately complex HR queries across the employee lifecycle
• Own cases from initial enquiry through to resolution, ensuring a timely, accurate and consistent service
• Interpret HR policies and determine the most appropriate resolution path, escalating where necessary
• Support payroll data input across China, APAC, the UK and EMEA
• Manage and prioritise a regional HR enquiry queue to meet service levels and maintain quality
• Identify recurring issues and contribute to process improvements and greater standardisation
• Maintain accurate documentation, knowledge articles and workflow updates to improve service delivery
• Partner with Specialists and People Partners on more complex or higher-risk employee matters

Required Skills & Qualifications

• At least 2 years’ HR experience or equivalent, with a bachelor’s degree preferred
• Ability to manage HR cases independently and apply sound judgement within defined policies
• Strong working knowledge of HR systems, case management tools and service delivery workflows
• Excellent problem-solving skills with the ability to handle multiple priorities effectively
• Proven ability to deliver consistent, high-quality outcomes in a busy environment
• Ability to speak and read Mandarin would be advantageous for the HR Generalist

Benefits

• Competitive salary
• Opportunity to work in a broad, employee-focused HR Generalist role
• Exposure to regional HR operations across multiple markets
• Ongoing involvement in process improvement and service enhancement
• Benefits package to be discussed