HR Shared Service Administrator (3 Month FTC)

HR Shared Service Administrator (3 Month FTC)

Posted 2 weeks ago by Selfridges

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Negotiable
Undetermined
Undetermined
Leicester, England, United Kingdom
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Administrative Support Business Process Data Protection Strategy External Auditing Filing General Administrative Support Invoicing Life Cycle Planning Management Management Systems Microsoft 365 Microsoft Excel Microsoft Office Multitasking Scheme (Programming Language) Team Leadership

Summary: The HR Shared Services Administrator will support the HR Shared Services Manager in delivering efficient HR administration services across Selfridges sites. Key responsibilities include managing the worker life cycle using Workday, processing offer packs, and ensuring compliance with HR administration standards. The role requires strong customer service skills and the ability to handle multiple tasks under pressure. Experience with Workday and proficiency in Microsoft Office, particularly Excel, are essential for success in this position.

Key Responsibilities:

  • Work with the HR Shared Services Manager to deliver efficient HR administration services.
  • Produce and send out offer packs, including offer letters and contracts to new joiners.
  • Manage the full worker life cycle using Workday, including modifying organisational structures.
  • Support and review job change business processes.
  • Daily management of the HR Shared Services Workday inbox and resolution of enquiries.
  • Take up references for new joiners and respond to reference requests.
  • Ensure SLA targets and audit requirements are met through regular communication.
  • Process applications for staff discounts and manage the Healthcare benefits scheme.
  • Maintain HR files and ensure compliance with the Data Protection Act and GDPR.
  • Produce and distribute reports and provide general administrative support to the team.
  • Occasional travel to London and Regional stores may be required.

Key Skills:

  • Experience in a fast-paced working environment.
  • Knowledge and experience in Workday.
  • Strong customer service skills.
  • Ability to multi-task and work under pressure.
  • Proficiency in Microsoft Office packages, especially Excel.
  • Organised, resilient, and confident with attention to detail.
  • Good communication skills.
  • Adaptable and flexible.
  • Excellent HR system skills.

Salary (Rate): undetermined

City: Leicester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: HR

Detailed Description From Employer:

Job Introduction

A Bit About The Role

As our HR Shared Services Administrator, you will:

  • Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
  • Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
  • Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday. Including:
    • Modify and create organisational structures
    • Support and review of the job change business processes
    • Password re-set
    • Daily management of the HR Shared Services Workday inbox
    • Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
    • Send out new contracts where an amendment has been received
    • Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
    • Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
    • Process applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
    • Management and administration of the Healthcare benefits scheme
    • Process applications for season tickets
    • Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
    • Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
    • Administering the refer a friend scheme
    • Produce and distribute reports
    • Provide general administrative support to the wider team
    • On occasion, travel to our London and Regional stores may be required.

    A Bit About You

    Experience within a fast paced working environment essential

    Knowledge and experience in Workday is essential

    Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.

    A good working knowledge of Microsoft Office packages, including Excel is essential for this role.

    The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.

    On occasion, travel to our London and Regional stores may be required.

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