HR Services Professional (JG8)

• Provide end to end HR Operations support to employees, line managers, and local HR. • Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees. • Management of cases according to established ways of working, including: o Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets o WIP management, keeping customers updated on the status of open cases o Taking ownership of end-to-end processes, o Handing-off cases to other teams in HR Services as required o Dealing with third party service providers o Meeting established KPIs and SLAs. • Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary. • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing. • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to-date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives. Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches. DIMENSIONS • ?Answers employee queries: ??How to???, ??Request Info??. Executes well documented process to be followed, with clearly defined decision points. • Nature of work requires understanding of clearly documented HR policies, processes, & systems. Works within well-defined and standardized procedures and practices and is supervised on progress and results by manager.

• Executes process steps in Workday, managing entries in Shell People. This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors. Typically as SBO - HR Operations - International Mobility Advisor: Takes ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor. The IM Advisor is responsible for the following tasks: • Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy. • Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR). • Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee?s circumstances and needs. • Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner. • Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager. • Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively and appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts. • Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.