HR Services Advisor

Summary: The HR Services Advisor role in Manchester involves providing comprehensive HR support, particularly in payroll and service-related inquiries, while ensuring a high-quality user experience. The position requires fluency in both Spanish and English, along with a strong background in HR systems and payroll activities. This is a 3-month hybrid contract, requiring 2 days on-site and 3 days remote work each week. The advisor will act as a key point of contact for HR-related queries and support various HR calendar events.

Key Responsibilities:

• Act as the point of contact for service-related questions from hiring managers, employees, and HR team members.
• Manage HR requests from initiation to closure, ensuring effective tracking and tracing.
• Create a high-end user experience and provide best-in-class customer service.
• Be knowledgeable about business operations and key contacts within the organization.
• Provide ad-hoc support for HR calendar events such as IDP, MAP, and STIP salary reviews.
• Utilize multiple HR and Payroll systems to resolve customer queries.
• Share customer feedback with Service Specialists and suggest improvements in HR technology solutions.

Key Skills:

• Commercial Degree in Human Resources.
• CIPD qualification required.
• 5-10 years of advanced experience in WFA and payroll.
• Extended HR/system knowledge.
• Deep experience in payroll activities.
• Fluency in Spanish and English.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: HR