HR/Service Now Administrator

Location: dmg offices, Leicester

Position: 6-month FTC

Main Responsibilities

The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:

• Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
• Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
• Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
• Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.

Person Specification

We are seeking a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.

Essential

• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Strong customer service skills.
• Highly motivated, enthusiastic & flexible attitude.
• Able to work autonomously or as part of a team.
• Good attention to detail.
• Able to multitask and prioritise workload to meet demanding deadlines.
• Responsive and proactive when a task is requested.
• Ability to keep calm and stay focussed under pressure.
• Strong IT skills, including Microsoft Office.
• Good timekeeping.
• HR administration experience

Desirable

• Knowledge and experience of Workday
• Experience of working in a shared services environment
• Systems HR & Payroll System: Workday
• Workload Management System: ServiceNow

About dmg::media

dmg media maintains an unwavering commitment to uncovering the stories that matter most. Its brands Daily Mail, The Mail on Sunday, Metro, The i Paper, MailOnline, and Mail+reach more than 9 million people daily in the UK. Globally, dmg media’s brands reach 160 million unique browsers every month across its domains and apps.* Its global newsroom of journalists, formidable story-getting power, and breadth of content formats, delivers highly engaging, trusted content to loyal and new audiences, 24 hours a day, seven days a week. The Mail brand reaches three in five Brits every month and is officially the best-read, most recognised, most engaged newsbrand in the country. It is the largest news publisher on TikTok with over 21 million total followers and nearly 30 billion views** in the past year.

www.dmgmedia.co.uk

*GA Sept 2024

** Dec 2023 - Nov 2024- inclusive

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.