HR Service Design Consultant - Westminster

Company Introduction

We have an exciting opportunity available with a leading consultancy client, supporting a major UK public sector organisation on the establishment of a new HR shared service. They are looking for two experienced HR Service Design Consultants to help shape how the new service will operate in practice.

Job Responsibilities/Objectives

You will be responsible for designing a practical, operational HR shared service model, translating high-level strategy into clear processes, responsibilities and ways of working that can be implemented effectively. You will:

• Design the operating model for a new HR shared service, including service scope, structure and delivery channels.
• Define roles, responsibilities and accountabilities across the service, including the development of RACI matrices.
• Map end-to-end HR processes and service journeys, including hand-offs between HR teams, line managers, employees and other functions.
• Develop service blueprints, process maps, operating procedures, escalation routes, service tiers and service levels.
• Work closely with senior and operational stakeholders to test, challenge and refine the proposed service design.
• Support transition and mobilisation planning to ensure the new HR service can move smoothly into operation.

Required Skills/Experience: The ideal candidate will have the following:

• Strong HR background with a detailed understanding of how HR services operate and are delivered day-to-day.
• Proven experience designing or redesigning HR shared services, HR operating models or HR service delivery models.
• Strong experience in service blueprinting, process mapping and RACI development, with the ability to turn high-level requirements into detailed operational designs.
• Excellent stakeholder management skills, with confidence working with both senior leaders and operational HR teams.
• Ability to work at pace and produce clear, practical deliverables that can be implemented without significant further interpretation.
• Experience designing service structures, workflows, hand-offs, escalation routes and service levels.

Desirable Skills/Experience: Although not essential, the following skills are desired by the client:

• Experience working within the public sector, Civil Service, NHS or an arm's-length body.
• Experience supporting service transitions, organisational mergers or the establishment of new organisations/services.
• Experience supporting HR service mobilisation or transformation programmes.
• Familiarity with Microsoft Dynamics 365 or other HR platforms used to support shared service delivery.