HR Service Delivery (SD) Product Analyst

HR Service Delivery (SD) Product Analyst

Posted 4 days ago by 1765613733

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Negotiable
Outside
Onsite
USA
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Business Requirements Dashboard Equity and Debt ICAS Chartered Accountant (CA) Management Persona (User Experience) Product Management Requirements Elicitation ServiceNow Software Development Stakeholder Communications Stakeholder Management Storage Area Network (SAN) Templates User Acceptance Testing (UAT) User Interface Workflows

Summary: The HR Service Delivery (SD) Product Analyst role at Adobe involves supporting the HRSD Product Manager with run the business activities and project support. The position requires hands-on experience with ServiceNow, particularly in HRSD modules, and emphasizes the importance of effective communication and collaboration with stakeholders. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring the successful implementation and testing of HRSD functionalities. This is an on-site position based in San Jose, California.

Key Responsibilities:

  • Support the HRSD Product Manager during run the business activities and project support.
  • Co-lead discovery with HR COEs to map current vs target journeys, intake, and SLAs.
  • Co-author PRDs, epics, and user stories with acceptance criteria.
  • Design service components, including catalog items, case/task templates, and notifications.
  • Build routing models and write functional specs for HRSD and HR Agent Workspace.
  • Partner on integrations and author ATF test cases for critical paths.
  • Support reporting, dashboard creation, UAT, and hypercare.
  • Manage business stakeholder communications for RTB and project requirements.
  • Rationalize business requirements and translate them into technical requirements.

Key Skills:

  • ServiceNow experience, particularly with HRSD modules.
  • Hands-on configuration and implementation experience.
  • Analyst work experience, including requirement gathering and UAT.
  • Defect testing and issue resolution skills.
  • Relevant ServiceNow or HRSD certifications.
  • Strong communication skills and ability to work with stakeholders across time zones.
  • Experience in UAT cycles and project teamwork.
  • Self-starter with the ability to lead small projects.

Salary (Rate): undetermined

City: San Jose

Country: USA

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Rangam / Adobe
Position ID: RCI-UST-20259-1
End Client: Adobe
Role: HR Service Delivery (SD) Product Analyst
Duration: 7+ Months
Location: San Jose, CA, US 95110


ON-SITE in San Jose, CA
Absolute Must-Haves on Resume
  • ServiceNow experience ? must show hands-on exposure, especially HRSD modules.
  • Implementation / hands-on configuration experience ? practical work, not just theory.
  • Analyst work experience ? requirement gathering, UAT, bridging business & tech.
  • Defect testing / issue resolution ? navigating, reproducing, testing defects.
  • Certifications ? relevant ServiceNow or HRSD certifications highlighted.
These above five are non-negotiable.
Core Role Requirements: The role is primarily a ServiceNow analyst position, not a developer role.
The ideal candidate must:
  • Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
  • Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
  • Work with both stakeholders and engineering teams, acting as a bridge between business and technology.
Skills & Experience:
  • Experience in UAT cycles, requirement gathering, and project team work.
  • Jira experience is a plus but not mandatory.
  • Good communication skills are critical, especially since the role is US-based and stakeholders will be in different time zones.
  • Self-starter who can lead small projects with minimal oversight.
ON-SITE in San Jose, CA
Job Summary
  • As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support.
  • You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
What You?ll Do
  • Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
  • Co-author PRDs, epics, and user stories with acceptance criteria
  • Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
  • Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
  • Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
  • Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
  • Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
  • Support reporting and dashboard creation and maintenance
  • Support UAT and hypercare
  • Operate in CI/CD: update set/source control hygiene
  • Maintain RAID/logs
  • Business stakeholder management and communications for RTB and project requirements
  • Rationalizing business requirements and translating them into technical requirements


Requirements

Certifications:
  • ServiceNow System Admin certification (must)
  • HRSD Implementation certification (preferred)
  • Hands-on experience in HRSD configurations (must)
Functional:
  • 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
  • Strong HRSD architecture knowledge and hands-on experience
  • Ability to write precise requirements, epics, stories, and acceptance criteria
  • Experience using Jira

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