HR Project Manager - Service Now - Hybrid Working
Posted Today by Lorien
Negotiable
Undetermined
Hybrid
City of London, UK
Summary: The HR Project Manager role focuses on leading the end-to-end implementation of ServiceNow solutions within a global insurance broker's HR department. The position requires a candidate with extensive experience in HR project delivery and ServiceNow HR Service Delivery implementations. The role is hybrid, allowing for a combination of remote and on-site work. The ideal candidate will thrive in complex environments and effectively manage stakeholder relationships.
Key Responsibilities:
- Lead and coordinate HR ServiceNow deployment projects, ensuring alignment with global HR transformation objectives.
- Manage and oversee the end-to-end ServiceNow implementation life cycle: requirements gathering, configuration oversight, testing, deployment, and post-go-live support.
- Partner with HR, IT, and vendor teams to ensure seamless integration of ServiceNow with existing HR systems and processes.
- Build strong relationships with stakeholders across HR, IT, compliance, and the wider business to manage dependencies and expectations.
- Own and maintain core project documentation including DRAID logs, project plans, and stage gate deliverables.
Key Skills:
- Proven experience delivering HR technology projects, specifically ServiceNow HR Service Delivery (HRSD) modules (eg, Case & Knowledge Management, Employee Service Center, Lifecycle Events).
- Strong understanding of HR processes, compliance, and operational best practices, with ability to translate them into ServiceNow workflows.
- Experience in matrixed, multinational environments with diverse stakeholder groups.
- PRINCE2, Agile, PMP, or equivalent project management qualification.
- Excellent communication, planning, and stakeholder engagement skills.
Salary (Rate): undetermined
City: City of London
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
HR Project Manager - Service Now - Hybrid Working
Our client, a global Insurance broker, are currently looking to hire a HR Project Manager with end-to-end ServiceNow implementation experience to join the team on a hybrid working contract basis.
As the ideal candidate you will be an experienced HR ServiceNow Project Manager who can lead and support the deployment of ServiceNow solutions alongside broader HR initiatives.
This role is ideal for someone who thrives in complex environments and brings a strong foundation in HR project delivery combined with hands-on experience in ServiceNow HR Service Delivery implementations.
Key Responsibilities
- Lead and coordinate HR ServiceNow deployment projects, ensuring alignment with global HR transformation objectives.
- Manage and oversee the end-to-end ServiceNow implementation life cycle: requirements gathering, configuration oversight, testing, deployment, and post-go-live support.
- Partner with HR, IT, and vendor teams to ensure seamless integration of ServiceNow with existing HR systems and processes.
- Build strong relationships with stakeholders across HR, IT, compliance, and the wider business to manage dependencies and expectations.
- Own and maintain core project documentation including DRAID logs, project plans, and stage gate deliverables.
Skills & Experience
- Proven experience delivering HR technology projects, specifically ServiceNow HR Service Delivery (HRSD) modules (eg, Case & Knowledge Management, Employee Service Center, Lifecycle Events).
- Strong understanding of HR processes, compliance, and operational best practices, with ability to translate them into ServiceNow workflows.
- Experience in matrixed, multinational environments with diverse stakeholder groups.
- PRINCE2, Agile, PMP, or equivalent project management qualification.
- Excellent communication, planning, and stakeholder engagement skills.
Please apply!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
