HR Operations Support Manager
Posted 2 days ago by Gumtree.com
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The HR Operations Support Manager at Gumtree will play a crucial role in enhancing the employee lifecycle within a dynamic and evolving environment. This position involves overseeing recruitment, onboarding, payroll, and employee relations while also managing office facilities and health and safety. The role requires a proactive HR professional who thrives in fast-paced settings and is passionate about fostering authentic connections. The position is based in London with a flexible hybrid working model.
Key Responsibilities:
- Oversee full-cycle recruitment and build a diverse talent brand.
- Manage the onboarding process, including contracts, background checks, and induction.
- Administer payroll and benefits, acting as a trusted advisor on performance and employee relations.
- Support learning and development initiatives and internal engagement activities.
- Ensure a professional and compliant exit process during offboarding.
- Oversee health and safety and facilities management for the office environment.
Key Skills:
- Proven experience as an HR Generalist in the UK, preferably in small to medium-sized businesses.
- Deep understanding of UK employment law, ACAS guidelines, and GDPR compliance.
- Strong communication skills for managing complex employee relations issues.
- Flexibility and adaptability in providing broader business support.
- Proficiency in maintaining HR systems and using analytics for decision-making.
- Strong drive for continuous process improvement.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
Are you a proactive HR professional ready to take the next step in a role where your impact is visible every single day? This isn't just a job; it’s an invitation to join the Gumtree journey during an era of exciting transformation. As we revolutionise our much-loved platform into a cutting-edge, modern marketplace, we need your agility and expertise to help steer our people operations toward the future. You will be the backbone of our HR function, ensuring our "small but mighty" team of under 100 employees operates with precision, care, and efficiency. If you thrive in fast-paced environments and are passionate about building authentic connections while maintaining high operational standards, this is the opportunity you’ve been waiting for. Join us and play a pivotal role in reshaping a household name for the digital age.
Location: London (Waterloo) – This role follows a flexible hybrid model, requiring a minimum of 3 days per week in our Waterloo office and 2 days remote.
About The Role
As our HR Operations Support Manager, you will hold a central, high-visibility role that touches every stage of the employee lifecycle. You will drive the candidate experience by overseeing full-cycle recruitment and building a diverse talent brand. Once a new hire joins, you will manage the seamless onboarding process, from contracts and background checks to induction. Your scope continues through the day-to-day journey, where you will manage payroll, administer benefits, and act as a trusted advisor to managers on performance and employee relations. You will also play a key role in growth through L&D administration and internal engagement initiatives. Finally, you will ensure a professional and compliant exit process during offboarding. Beyond HR, you will take ownership of our office environment, overseeing health and safety and facilities to ensure our team has a safe and functional space.
Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.
What’s in it for You?
- Impactful Growth: You will lead high-impact projects and innovate transformative initiatives in a business that values your personal impact.
- True Flexibility: Enjoy a balanced hybrid working model that blends collaborative office days with remote flexibility.
- Comprehensive Wellbeing: Access private healthcare, pension schemes, and dedicated wellbeing initiatives designed to support you.
- Authentic Culture: Work within a supportive, trusting environment where high performance is fuelled by genuine connections.
- Competitive Reward: Receive a competitive base salary while working in a vibrant Waterloo location.
What We’re Looking For
You possess proven experience as an HR Generalist in the UK, within a small to medium-sized business. You enjoy a broad remit that captures all the moments that matter across the entire employee lifecycle. You have a deep understanding of UK employment law, ACAS guidelines, and GDPR compliance. You are a confident communicator who can manage complex employee relations issues and influence stakeholders at all levels. You are flexible and adaptable and comfortable providing broader business support including office and facilities management as well as H&S. You thrive on data, with the ability to maintain HR systems and use analytics to support strategic decision-making. You have bias for action and can day-to-day administration with a drive for continuous process improvement.
About Us
Gumtree is one of the UK’s most popular online marketplaces, connecting millions of people every month to buy, sell, and trade. Our vision is to be the go-to marketplace for the home, making every transaction effortless and secure. We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace where buying, and selling is safer, simpler and more enjoyable for everyone. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how buyers and sellers across the UK connect and trade, building a platform that’s ready for the future. At Gumtree, we don’t just offer jobs; we offer journeys. We empower our employees to make a personal impact in a trusting, and authentic culture. Experience a passionate team, where high performance and growth are fuelled by the power of teamwork and genuine connections. Join us and play a key role in shaping the future of Gumtree. Ready to start your journey? Apply today!