HR Operations Manager

Your New Organisation

Growing, community-focused organisation currently seeking a People Operations Manager to lead a small, passionate HR team through an exciting period of transformation.

An excellent fit for an experienced HR Manager, with strong knowledge of current employment law and a broad range of experience with complex ER casework management, who thrives in a dynamic environment and enjoys relationship building and coaching and developing others.

Your New Role

Reporting to the Head of People and managing a team of 4 (3 People Advisors and 1 Administrator), you will support a wide range of people initiatives and operational HR activities including:

• Day-to-day leadership of the People team, ensuring high-quality HR service delivery across the employee life cycle.
• Oversight of ER cases - coaching advisors on lower-level issues and leading on complex matters.
• Oversight of recruitment and onboarding, acting as the escalation point for the team.
• Partnering with directorates to support strategic people initiatives.
• Supporting cultural change and modernisation of systems and processes.
• TUPE and change management.
• Supporting wellbeing and engagement during a period of change.
• Driving forward key projects including:
• EDI strategy
• Line Manager Capability Programme
• Behavioural Framework launch
• Employee Engagement tools
• Terms & Conditions review

What You'll Need to Succeed

• Proven HR management experience and complex ER casework expertise.
• Comfortable navigating change and ambiguity.
• Strong coaching and influencing skills.
• Relationship builder with a proactive, people-first approach.
• Able to balance strategic thinking with hands-on delivery.
• Experience in regulated environments is welcomed.

Benefits

• Generous pension scheme (matched up to 8%, + extra 2% employer contribution)
• 28 days annual leave + bank holidays + 3 closed days over Christmas
• Half-day Christmas Eve
• 75/month childcare allowance
• 20/month gym contribution
• Flexible working arrangements (90% remote)
• Opportunity to lead meaningful change in a growing organisation
• Supportive and inclusive team culture