HR Operations Administrator

About The Role

10 Months Fixed Term Contract

You are a proactive and detail-oriented individual with some hands-on experience in HR processes and a strong interest in developing your career in HR operations. You understand the importance of accurate, timely service in creating a positive employee experience. This is an exciting time to join the team, as HR Operations undergoes transformation to modernise systems and enhance service delivery. You’re keen to build on your existing HR knowledge while gaining exposure to new tools, processes, and ways of working. You’re confident using digital tools to manage HR data and documentation, and you take pride in maintaining accuracy, confidentiality, and consistency. Known for your reliability and collaborative approach, you work well with others and contribute to a smooth, responsive HR service that supports both employees and managers.

Key Accountabilities

• Supporting onboarding activities, including right to work checks, pre-employment screening, and induction coordination.
• Updating employee records in the HRIS, ensuring timely and accurate entry of basic changes.
• Delivering new hire inductions to ensure a positive onboarding experience.
• Providing timely and accurate data to support payroll processes (e.g., overtime, absence).
• Administering and tracking leave of absence requests (e.g., maternity, paternity)
• Responding to general HR queries related to policy/process/benefits or administrative requests from employees and managers with a focus on excellent service.
• Managing employment references and confirmations for current and former employees.
• Providing support to HR Operations Co-ordinators with employee lifecycle activities, including the preparation of standard contracts and processing routine job changes.
• Producing monthly HR reports to support business insights and compliance.
• Contributing to the continuous improvement of HR processes and documentation.
• Maintaining up-to-date HR process documentation.

About You

You are a proactive and detail-oriented individual with d a strong interest in developing your career in HR operations. You thrive in a busy, fast-paced setting and are passionate about delivering accurate, efficient, and high-quality support to employees. You may have attained or be working towards a CIPD Level 3 qualification, or have gained experience through practical exposure to HR processes. You bring strong organisational skills, a collaborative mindset, and a commitment to service excellence. You’re comfortable using digital tools and systems to manage documentation and data, and you take pride in supporting HR processes that contribute to a positive employee experience.

Minimum criteria

• Hands-on involvement in HR service delivery, with a focus on administrative and customer support, ideally in a HR shared services context
• Knowledge of core HR processes across the employee lifecycle.
• Familiarity with HRIS systems and data management practices.
• Strong administrative and organisational skills.
• High attention to detail and commitment to data accuracy.
• Ability to handle confidential information with discretion.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Proficiency in Microsoft Office, particularly: Excel: data entry, formulas (IF, VLOOKUP), pivot tables, chart creation, conditional formatting Outlook: managing calendars, emails, and meeting coordination Word: including document formatting, mail merge etc.
• Knowledge of employment legislation and right to work requirements.
• Ability to meet deadlines and work independently or as part of a team.
• Enthusiasm for improving HR processes and documentation to enhance service delivery

Desirable criteria

• CIPD Level 3 qualified, working towards, or practical experience.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.