HR Manager - Vetting

Summary: The HR Services Team Manager - Vetting role in Glasgow involves leading a small team responsible for implementing Enhanced Vetting Checks for employees. The position requires effective coordination of vetting activities, ensuring service delivery meets expectations, and managing relationships with stakeholders. The manager will also oversee escalations and provide guidance on employee relations related to vetting issues. This hybrid role requires a strong HR background and team management experience.

Key Responsibilities:

• Central coordination point for all vetting activity - plans and oversees workload ensuring team delivers against requirements per roll out phase
• Ensures Service Delivery and Customer Experience meets expectation and SLAs
• Process design and collateral provision for retail roll out
• Dashboard management and progress reporting for leaders and other stakeholders on completion rates
• Working closely with vetting partner to monitor risks and support employees and candidates
• Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals
• Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed

Key Skills:

• HR background with sound experience of employment checks processes - essential
• Experience of working with screening partners - essential
• Team management experience (for 2 people)
• Sound experience and understanding of multiple policies, procedures or systems.
• Communication - both written and verbal, with the ability to influence at all levels
• Must be able to handle complex issues in a professional and sensitive manner.

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: HR

Detailed Description From Employer:

Job Description

HR Services Team Manager - Vetting -

Glasgow - Hybrid - 2-3 days/week in office

To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.

Accountabilities:

*Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase

*Ensures Service Delivery and Customer Experience meets expectation and SLAs

*Process design and collateral provision for retail roll out

*Dashboard management and progress reporting for leaders and other stakeholders on completion rates

*Working closely with vetting partner to monitor risks and support employees and candidates

*Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals

*Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed

Experience:

*HR background with sound experience of employment checks processes - essential

*Experience of working with screening partners - essential

*Team management experience (for 2 people)

*Sound experience and understanding of multiple policies, procedures or systems.

*Communication - both written and verbal, with the ability to influence at all levels

*Must be able to handle complex issues in a professional and sensitive manner.

Project People is acting as an Employment Business in relation to this vacancy.