HR Customer Support Consultant (Contact Centre)
Posted 1 day ago by Contechs Consulting
£27 Per hour
Inside
Hybrid
Coventry, West Midlands (County)
Summary: The HR Customer Support Consultant role is based in Whitley, Coventry, and involves providing HR advisory support within a Contact Centre environment. The position requires managing employee inquiries related to HR processes and policies, with a hybrid working arrangement of remote work and office attendance. The consultant will also handle absence reporting and escalations from the HR Virtual Assistant. Candidates must have prior HR advisory experience and strong communication skills.
Key Responsibilities:
- Clarify and resolve employee inquiries related to HR processes and policies.
- Manage queries received via email/portal and escalations from the HR Virtual Assistant.
- Make outbound calls to discuss queries with employees as necessary.
- Pull and manage absence reports.
Key Skills:
- Previous experience in an HR employee advisory role.
- Degree qualified or equivalent experience preferred.
- Excellent communication skills, both spoken and written.
- Strong generalist HR experience with knowledge of key HR practices.
- Good understanding of UK employment law.
- IT literate with strong knowledge of Microsoft Word, PowerPoint, and Excel.
Salary (Rate): £27.21/hour
City: Coventry
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: HR
Position Title: HR Customer Support Consultant - Contact Centre
Duration: 12 Month Contract
Location: Whitley - Coventry
*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*
The Opportunity:
This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week.
The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers.
This employee focused role sits in the Contact Centre within HR Direct.
The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees.
The role is also responsible for the pulling of the absence report and management.
Knowledge, Skills and Experience:
Essential:
- Previous experience of working in an HR employee advisory role
- Degree qualified or equivalent experience preferred
- Excellent communication skills - both spoken and written
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
- Good understanding of UK employment law
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
Why work through Contechs?
Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.
How to Apply
If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.