Summary: The role of HR Consultant at Birmingham City Council involves managing a high volume of non-complex case work related to a new pay and grading model. The position is suited for a junior HR professional with experience in HR change projects, requiring effective communication and project management skills. The consultant will handle customer support activities and assist in crisis management while being office-based two days a week. The role offers a daily rate of £250 to £300.

Key Responsibilities:

• Facilitate daily escalation meetings, ensure data readiness, track and record resolutions, and manage actions.
• Handle escalated queries, liaise between HR teams, track responses, chase feedback, and communicate resolutions.
• Manage an online query management system, ensuring all queries are tracked and resolved.
• Assist in crisis response activities, including shutting down the query access system and managing reactive communications.
• Provide clear and effective communication to colleagues, both verbally and in writing, including FAQ-based and personalised responses.

Key Skills:

• Ability to manage a high workload with rapid turnaround and high attention to detail.
• Strong verbal and written communication skills to operate effectively in meetings and communicate with colleagues.
• Experience in a project environment, with the ability to manage tasks through to completion.
• Prior experience in an HR environment, with an understanding of HR processes, risk identification, and colleague management during HR changes.
• Previous experience in a local government environment.

Salary (Rate): 300

City: Birmingham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: HR