HR Caseworker

Overview

First Military Recruitment are currently seeking a HR Case Worker on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• Managing sensitive HR casework
• Analysing complex information and applying government policies to individual cases.
• Handling emotionally distressing content with discretion and resilience.
• Maintaining accurate case notes and correspondence records.
• Building relationships with internal and external stakeholders to support priorities.

Skills and Qualifications

• Experience analysing complex information from multiple sources, with keen eye for attention to detail.
• Experience using government policy to make decisions.
• Experience working to strict policies and procedures.
• Ability to clearly articulate and justify decisions based on policy.
• Experienced working to tight deadlines in high pace and sensitive operational environment.
• Previous Casework Experience.
• Experience of problem solving.
• Stakeholder Management.
• Good knowledge of Data Protection.
• Demonstrates excellent communication and written skills.
• Competent with Microsoft Office 365 (Outlook, Word, PP, Excel, Teams etc.).
• Exposure to graphic/disturbing material and stories.
• Requirement to discuss up front with candidates to ensure they are resilient and ok with this.
• Empathy.
• Active SC Clearance.

Desirable

• Home Office/Police/Immigration background.
• Experience dealing with complex cases.