Housing Triage Officer

Summary: The Housing Triage Officer role in Hillingdon involves preventing homelessness and supporting vulnerable individuals by providing housing assistance. The position requires triaging housing enquiries, conducting assessments, and delivering advice in a busy Housing Advice & Options service. The successful candidate will work directly with clients to develop personalized housing plans and maintain accurate case records while liaising with external agencies. This is a temporary full-time position with the potential for extension.

Key Responsibilities:

• Provide frontline triage assessments and housing advice at the reception desk
• Carry out thorough assessments of housing needs and risks
• Deliver effective homelessness prevention and relief support in line with legislation
• Develop and implement Personalised Housing Plans for clients
• Maintain accurate and confidential case records in line with policy
• Liaise with external agencies including local authorities and support services
• Offer continued advice and support to those in temporary accommodation

Key Skills:

• Demonstrable experience in a similar Housing Options or Homelessness Prevention role
• Sound understanding of relevant legislation, including the Housing Act 1996 (Part VII) and Homelessness Reduction Act
• Experience in triage, homelessness enquiries, and drafting s184 decision letters
• Ability to manage a busy caseload and meet service deadlines
• Strong communication and interpersonal skills, both written and verbal
• Experience working with vulnerable individuals and delivering services under pressure

Salary (Rate): £20.59

City: Hillingdon

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: Other