Housing Transformation Manager
Posted 1 week ago by Reed Specialist Recruitment
£400 Per day
Undetermined
Undetermined
Windsor, Berkshire
Summary: The Housing Transformation Manager is responsible for managing the Housing and Public Protection Business Support team, overseeing transformation projects, and supporting the leadership and delivery of housing services. This role includes budget management, coordination of technology projects, and handling legal appeals and complaints. The position requires a strong background in housing management or public protection and leadership experience. The contract is temporary for six months with a day rate starting at £400.
Key Responsibilities:
- Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers.
- Coordinate and respond to key technology and ICT development projects within the service.
- Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards.
- Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation.
- Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews.
- Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts.
- Deputise for the Assistant Director as required.
Key Skills:
- Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection.
- Extensive experience in leading business improvement plans within housing and the public sector.
- Comprehensive understanding of housing or public protection issues.
- Experience managing people, budgets, and teams.
- Desirable: Level 7 qualification (e.g., Masters in Public Administration), project management experience.
Salary (Rate): £400 daily
City: Windsor
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: Other
Job Specification for Housing Transformation Manager
Location: Windsor
Contract Type: Temporary (6-month contract)
Day Rate: £400+ per day
Purpose of the Job Role
The Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service.
Main Duties and Responsibilities
- Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers.
- Coordinate and respond to key technology and ICT development projects within the service.
- Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards.
- Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation.
- Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews.
- Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts.
- Deputise for the Assistant Director as required.
Person Specification
Qualifications/Education/Training:
Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection.
Desirable: Level 7 qualification (e.g., Masters in Public Administration), project
Essential: Extensive experience in leading business improvement plans within housing and the public sector, comprehensive understanding of housing or public protection issues, and experience managing people, budgets, and teams.