Housing Support Officer

Summary: The Housing Support Officer role involves managing a caseload of residents in supported housing, providing tenancy sustainment support, and conducting property inspections. The position requires balancing tenancy management with resident support, particularly for individuals with medium-level support needs. This temporary role is based in Leicester and is ideal for candidates with experience in social housing environments. Immediate start is available for the right candidate.

Key Responsibilities:

• Managing a caseload of residents within supported housing schemes.
• Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence.
• Conducting property inspections, health and safety checks, and estate visits.
• Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities.
• Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes.
• Supporting individuals with medium-level support needs, including those affected by:
  • Mental health issues
  • Drug and alcohol misuse
  • Homelessness and housing instability
  • Social exclusion and complex needs
• Identifying safeguarding concerns and making appropriate referrals where required.
• Working closely with support agencies, local authorities, healthcare professionals, and community organisations.
• Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure.
• Maintaining accurate records, support plans, risk assessments, and case notes.

Key Skills:

• Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role.
• Proven experience within a social housing or supported housing setting.
• Strong understanding of tenancy management, tenancy sustainment, and housing support.
• Experience conducting property inspections and resident welfare visits.
• Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs.
• Knowledge of safeguarding procedures and relevant housing legislation.
• Excellent communication, interpersonal, and case management skills.
• Ability to work independently and manage a varied caseload.

Salary (Rate): £19.00 Hourly

City: Leicester

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis.

This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support.

Key Responsibilities of a Housing Support Officer:

• Managing a caseload of residents within supported housing schemes.
• Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence.
• Conducting property inspections, health and safety checks, and estate visits.
• Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities.
• Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes.
• Supporting individuals with medium-level support needs, including those affected by:
  • Mental health issues
  • Drug and alcohol misuse
  • Homelessness and housing instability
  • Social exclusion and complex needs
• Identifying safeguarding concerns and making appropriate referrals where required.
• Working closely with support agencies, local authorities, healthcare professionals, and community organisations.
• Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure.
• Maintaining accurate records, support plans, risk assessments, and case notes.

Essential Requirements:

• Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role.
• Proven experience within a social housing or supported housing setting.
• Strong understanding of tenancy management, tenancy sustainment, and housing support.
• Experience conducting property inspections and resident welfare visits.
• Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs.
• Knowledge of safeguarding procedures and relevant housing legislation.
• Excellent communication, interpersonal, and case management skills.
• Ability to work independently and manage a varied caseload

What's on Offer:

• 28 hours per week
• Short term temporary cover open for extension
• Opportunity to work with a very reputable housing assocaiton
• Immediate start available

If this Housing Support Officer role is of interest, please apply or contact (url removed)