Housing Reviews and Complaints Team Leader

Summary

We are seeking a seasoned Housing Reviews & Complaints Team Leader to join our Local Authority Housing Service on a six-month contract.

This pivotal role involves leading a team tasked with executing Part 6 Housing Allocation Reviews, Part 7 Homelessness Reviews, and managing housing complaints.

The successful candidate will ensure that all processes align with current legislation, guidance, and case law, maintaining high standards of statutory and administrative compliance.

Key Responsibilities

• Lead and support a team of Housing Review Officers.
• Oversee Part 6 Housing Allocation Reviews, Part 7 Homelessness Reviews, and housing complaints.
• Ensure adherence to statutory deadlines and procedures.
• Offer technical guidance on complex housing review cases.
• Monitor the quality and consistency of review decisions.
• Ensure compliance with housing legislation and pertinent case law.
• Address escalated and complex cases as needed.
• Generate management reports and performance data.
• Collaborate with Housing Needs, Homelessness, and Legal teams.

Requirements

• Extensive experience in Housing Reviews, Housing Options, or Homelessness Services.
• In-depth knowledge of:
• Housing Act 1996 Part 6
• Housing Act 1996 Part 7
• Homelessness Legislation
• Housing Allocations
• Relevant Housing Case Law
• Proven experience in conducting statutory housing reviews.
• Prior experience in managing or supervising staff.
• Strong skills in decision-writing, report-writing, and case management.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and meet statutory deadlines.

Desirable

• Previous experience leading a Housing Reviews Team.
• Experience in managing complex homelessness and allocations reviews.
• Familiarity with Housing Ombudsman complaint handling processes.
• Experience in Local Authority housing.

What's on Offer?

• £40.27 per hour (Umbrella)
• 6 Month Contract
• 35 Hours Per Week
• Hybrid Working
• 3 Days Per Week Office Attendance
• Bi-Weekly Pay
• Opportunity to lead a specialized Housing Reviews & Complaints Team.
• Senior role with responsibility for quality assurance and team performance.
• Diverse workload across homelessness, allocations, and statutory review functions.
• Suitable for: Housing Reviews Team Leaders, Senior Housing Review Officers, Homelessness Review Officers, Housing Options Team Leaders, Housing Needs Managers, Homelessness Managers, and Senior Housing Professionals.