Housing Partner

The Role

• Manage a patch of up to 600 properties, delivering proactive tenancy and property management services.
• Respond to and resolve customer enquiries effectively.
• Manage tenancy breaches and complex housing management cases.
• Support tenancy sustainment and take appropriate enforcement action where required.
• Manage cases through the legal and court process.
• Ensure homes and neighbourhoods are clean, safe and well managed.
• Build positive relationships with residents and local service providers.
• Work collaboratively with internal teams and multi-agency partners.
• Maintain accurate customer records and update housing management systems.
• Manage a varied caseload independently while meeting key performance targets.
• Be visible and approachable to residents and understand local neighbourhood issues.

Working Arrangements

• South West London
• Office attendance required for training, team meetings and collaboration days.
• Agile working available, including working from home or other locations between customer appointments.
• Own vehicle and full driving licence required – daily travel across the region will be necessary.

About You

• Previous experience in a Housing Officer, Housing Partner, Neighbourhood Officer or similar housing management role.
• CIH Level 3 Housing qualification, or willingness to enrol within the first year (funded by the organisation).
• Experience using housing/customer management systems.
• Strong understanding of tenancy management and housing legislation.
• Experience managing tenancy breaches and enforcement cases through the court process.
• Confident managing challenging situations and difficult conversations with residents.
• Excellent communication, negotiation and problem-solving skills.
• Able to work independently and manage a busy caseload.