Housing Options Team Leader

Key Responsibilities

• Lead, supervise and support Housing Options Officers, Triage Officers and other team members to deliver an effective homelessness prevention and housing advice service.
• Ensure the Client meets its statutory responsibilities under homelessness and housing legislation, including the Housing Act 1996, Homelessness Act 2002, Localism Act 2011 and Homelessness Reduction Act 2017.
• Oversee complex, high-risk and sensitive homelessness cases, providing guidance and support to officers on case progression and decision-making.
• Monitor the quality and consistency of homelessness assessments, investigations and statutory decisions.
• Carry out regular quality assurance checks and case audits to ensure legal compliance and high service standards.
• Manage individual and team performance, setting objectives, monitoring workloads and addressing performance issues where required.
• Ensure homelessness prevention, relief and accommodation duties are delivered effectively and within statutory timescales.
• Support the Housing Options Manager in developing policies, procedures and service improvements.
• Build and maintain effective partnerships with housing providers, support agencies, voluntary organisations and other statutory services.
• Monitor service performance against key performance indicators, identifying areas for improvement and implementing corrective actions.
• Provide accurate management information and performance reports as required.
• Represent the service at internal meetings, multi-agency forums and partnership meetings.
• Deputise for the Housing Options Manager during periods of absence, ensuring continuity of service delivery.