Summary: The Housing Options and Advice Officer role is a temporary position with a public sector client in Crawley, West Sussex, requiring full-time commitment of 36 hours per week. The officer will manage a caseload related to homelessness, conducting interviews, processing applications, and making decisions in accordance with housing law. The position necessitates office attendance two days a week for phone duty and direct client interaction. Previous experience in a similar role within a local authority is highly desirable.

Key Responsibilities:

• Manage a caseload of homeless approaches from initial contact to main duty decisions.
• Conduct interviews with clients to resolve housing issues.
• Process claims for homeless applications under Part VII of the Housing Act 1996.
• Advise clients to prevent homelessness and assess eligibility for private sector options.
• Ensure compliance with the Homelessness Code of Guidance and the Council's prevention agenda.
• Complete s184 decisions and maintain accurate Personal Housing Plans (PHPs).
• Collaborate effectively within a team of 6-8 officers.
• Handle demanding service users and maintain strong administrative and IT skills.

Key Skills:

• Previous experience in a housing options role with a local authority.
• Sound knowledge of Housing and Homelessness Law.
• Experience in processing homeless applications and making legal decisions.
• Strong interviewing and client resolution skills.
• Ability to manage a caseload effectively.
• Strong IT and administrative skills.
• Knowledge of the Homelessness Reduction Act.

Salary (Rate): £30

City: Crawley

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other