Housing Officer

Summary: The Temporary Housing Officer role involves joining a housing customer services team to enhance community engagement and service delivery in South London. The position requires building relationships with residents and stakeholders while managing various housing-related tasks, including tenancy enforcement and maintenance issues. The role offers flexibility with homeworking and is part of a leading housing provider's commitment to quality service. Candidates should be passionate about social housing and possess relevant experience and skills.

Key Responsibilities:

• Respond to general enquiries and provide advice to residents.
• Process mutual exchanges, successions, and other assignments.
• Work with residents and advocates on management transfers in sensitive cases.
• Collaborate with managing agents and the Resident Support Team on safeguarding issues.
• Resolve maintenance issues with the Estate Standards Team.
• Log cases and conduct joint investigations with the Community Safety Team.
• Progress tenancy enforcement actions and manage legal cases with the Legal Team's support.
• Conduct tenancy visits to address repairs and safeguarding concerns.
• Review service charge bills and resolve discrepancies.
• Manage empty homes in collaboration with Repair and Allocations Teams.
• Conduct viewings and sign-ups for new tenants.
• Maintain accurate records and documentation.
• Participate in a paid 24/7 emergency duty rota.

Key Skills:

• Housing qualification or equivalent Housing Management knowledge.
• Experience working with managing agents.
• Strong knowledge of tenancy management.
• Ability to adapt in a dynamic environment.
• Excellent relationship-building and interpersonal skills.
• Experience working to tight deadlines.
• Strong communication skills.
• Proficient in Word and Excel.
• Commitment to confidentiality and data protection.

Salary (Rate): £24.93

City: Tower Hamlets

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other