Housing Officer

Summary: A local authority in West London is seeking an experienced Housing Officer to manage tenancies, resolve estate issues, and support local communities. The role requires proven experience in housing within a local authority or housing association. The position is on-site five days a week and offers a pay rate of £27.96 per hour. The successful candidate will play a crucial role in enhancing community involvement and addressing various housing-related challenges.

Key Responsibilities:

• Manage a patch of general needs, sheltered, and leasehold properties.
• Support vulnerable residents and connect them to local services.
• Build strong resident relationships and encourage community involvement.
• Conduct tenancy audits and regular home visits.
• Identify and report fire safety issues.
• Work with the voids team to reduce turnaround times.
• Complete tenancy sign-ups and explain key tenancy terms.
• Provide housing advice and support moves, transfers, and mutual exchanges.
• Investigate tenancy fraud, illegal subletting, and breaches.
• Manage tenancy changes, successions, and joint applications.
• Lead on anti-social behaviour cases and work with partner agencies.
• Respond quickly to domestic violence cases and make referrals.
• Prepare legal cases, serve notices, and represent the authority in court.
• Lead multi-agency and safeguarding meetings.
• Support tenant and resident associations.
• Respond to estate emergencies and complaints quickly and effectively.
• Supervise Housing Support Officers and deputise for the Housing Manager.
• Attend occasional evening meetings and community events.

Key Skills:

• Proven experience working in Housing for a local authority or housing association.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of housing legislation and regulations.
• Experience in dealing with vulnerable residents and community support.
• Strong problem-solving skills and ability to handle sensitive situations.
• Experience in preparing legal cases and representing in court.
• Ability to work collaboratively with partner agencies.
• Supervisory experience is a plus.

Salary (Rate): £27.96/hour

City: West London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other