The Role
As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service.
You will be responsible for:
- Managing a general needs housing patch and maintaining regular contact with residents.
- Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement.
- Dealing with rent arrears, tenancy breaches and other tenancy-related issues.
- Investigating and managing anti-social behaviour and nuisance cases.
- Carrying out tenancy visits, inspections and property checks.
- Supporting vulnerable residents and identifying appropriate support or referral pathways.
- Working closely with internal teams including income, repairs, ASB, safeguarding and allocations.
- Liaising with local authorities, statutory agencies and external partners where required.
- Taking appropriate action to ensure properties and tenancies are managed effectively.
- Maintaining accurate records and ensuring casework is progressed within agreed timescales.
- Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management.
About You
We are looking for someone who has previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing.
You will ideally have:
Experience managing a general needs housing patch.
Strong knowledge of tenancy management and housing legislation.
Experience dealing with rent arrears and tenancy breaches.
Experience managing ASB cases and safeguarding concerns.
Good knowledge of tenancy sustainment and supporting vulnerable residents.
Strong communication and negotiation skills.
The confidence to manage challenging conversations and take appropriate enforcement action.
Excellent organisational and case-management skills.
Experience working collaboratively with local authorities and other partner agencies.
A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required.
Working Arrangement
The role is based in Newton Abbot and offers a hybrid working arrangement, combining home working with office attendance, resident visits and other site-based duties.
You will need to be comfortable travelling across the local housing stock and managing your own diary effectively.