About the Role / Job Summary
A housing association is seeking an experienced Housing Manager to provide operational leadership for housing management services across the Highlands.
The role will translate housing strategy into clear operational plans, ensure regulatory compliance, and lead front-line teams to deliver consistent, customer-focused services.
You will manage tenancy management, allocations, income recovery, estate and antisocial behaviour management, and tenancy sustainment while working closely with repairs, asset and compliance colleagues.
This temporary role supports business transformation activity and prioritises improved resident outcomes and value-driven service delivery.
The organisation offers a collaborative culture and support for relocation to the Highlands where appropriate.
Key Responsibilities
- Provide operational leadership for tenancy management, allocations, income recovery, estate and antisocial behaviour management, and tenancy sustainment.
- Translate the housing management strategy into operational plans and measurable service standards.
- Ensure services meet regulatory requirements, organisational policy, and safeguarding standards.
- Lead, coach, and develop front-line housing teams to achieve performance targets.
- Monitor performance using KPIs, produce regular reports, and drive continuous improvement initiatives.
- Oversee tenant engagement programmes and maintain clear communication with residents, leaseholders, and stakeholders.
- Coordinate with repairs, asset and compliance teams to ensure integrated service delivery.
- Lead complex casework including abandonment, possession actions and tenancy sustainment interventions.
- Support business transformation projects to modernise processes and improve customer outcomes.
- Manage budgets relevant to service delivery and provide financial oversight of operational activity.
Qualifications
- Professional qualification in housing (for example CIH Level 3 or above) or equivalent industry accreditation.
- Certifications in safeguarding and equality, diversity and inclusion training preferred.
- Full UK driving licence preferred where duties require site visits.
Experience Requirements
- Significant operational experience in housing management within a public sector or social housing environment.
- Proven track record of leading teams and delivering measurable service improvements.
- Experience managing allocations, income recovery, tenancy sustainment and estate management.
- Demonstrable experience of working to regulatory standards and delivering compliant services.
- Strong stakeholder management experience engaging residents, local authorities and partner agencies.
- Experience of implementing change and business transformation projects within a housing context.