About The Role
We are seeking an experienced and customer-focused Housing Enforcement Assistant to join our team on a temporary 3-month basis to support the implementation of a Property Licensing Scheme.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service while supporting important housing and licensing services.
Working as part of a busy team, you will act as a key point of contact for residents, landlords, licence applicants and other stakeholders, responding to enquiries, providing accurate information, and supporting a range of administrative processes related to property licensing and private sector housing services.
The role will involve handling telephone, email and written enquiries, maintaining accurate records, supporting casework and ensuring a high standard of customer care at all times.
The role aligns closely with responsibilities outlined in the including customer enquiries, property licensing administration, record management and stakeholder liaison.
Key Responsibilities
- Act as a first point of contact for customer enquiries relating to housing, property licensing and related services.
- Provide accurate, timely and professional advice to members of the public and stakeholders.
- Respond to telephone, email and written enquiries, complaints and correspondence.
- Support the administration of property licensing applications and maintain accurate records and databases.
- Research and gather information to provide informed responses to customer enquiries.
- Assist with the processing of licensing-related documentation and administrative tasks.
- Liaise with internal departments, external agencies, landlords, tenants and residents as required.
- Prioritise and manage a varied workload while maintaining excellent customer service standards.
- Support the wider team during the implementation of the Property Licensing Scheme.
Essential Skills And Experience
- We are looking for candidates who can demonstrate:
- Excellent customer service skills and experience handling enquiries from members of the public.
- Strong verbal and written communication skills.
- Excellent telephone manner and interpersonal skills.
- Experience working in a busy and demanding environment.
- Ability to deal with challenging situations professionally, calmly and sensitively.
- Strong organisational skills with the ability to manage competing priorities.
- Ability to prepare clear, concise and well-structured responses to customer enquiries and complaints.
- Ability to work independently, use initiative and research information to provide accurate advice.
- Good IT skills and experience using databases, Microsoft Office applications and customer management systems.
- A positive, enthusiastic and adaptable approach to work.
Desirable Skills And Experience
- Knowledge of the housing sector.
- Knowledge and experience of property licensing schemes.
- Experience working within a regulatory, enforcement or local authority environment.
- Understanding of private sector housing services and housing legislation.