Housing Complaints Officer
Posted 1 week ago by Hays
£25 Per hour
Undetermined
Onsite
West Midlands, England, United Kingdom
Summary: As a Housing Complaints Officer, you will be responsible for managing complaints from tenants, ensuring effective resolution and enhancing customer service. This role involves collaboration with tenants, internal teams, and external contractors to improve tenant experiences. You will also identify root causes of complaints to drive continuous service improvements. The position is temporary, lasting between 3 to 6 months, and requires a strong background in complaint handling within the housing sector.
Key Responsibilities:
- Take ownership of complaints from start to finish, ensuring swift and effective resolution.
- Work closely with tenants, internal teams, and external contractors to provide outstanding customer service.
- Identify root causes of complaints and drive continuous service improvements.
- Produce clear, concise reports on complaint management.
- Challenge and influence colleagues to achieve positive outcomes.
Key Skills:
- Proven experience managing complex, high-volume complaints.
- Strong communication skills.
- Excellent organisational skills and attention to detail.
- Experience in housing sector complaint handling.
Salary (Rate): £25.00/hr
City: West Midlands
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Your new company
You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally.
Your new role
As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and effective resolution. You'll work closely with tenants, internal teams, and external contractors to provide outstanding customer service and improve the overall tenant experience. This role is pivotal in identifying root causes of complaints and driving continuous service improvements.
What you'll need to succeed
Proven experience managing complex, high-volume complaints.
Strong communication skills with the ability to produce clear, concise reports.
Ability to challenge and influence colleagues to achieve positive outcomes.
Excellent organisational skills and attention to detail.
Experience of housing sector complaint handling
What you'll get in return
Pay rate: Up to £25 per hour.
Contract: 3-6 month temporary assignment.
Location: 4 days per week in the office.
Opportunity to make a real difference by delivering exceptional customer service and improving tenant satisfaction.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk