Housing Advice Officer
Posted 2 days ago by Spencer Clarke Group
£25 Per hour
Undetermined
Undetermined
Cambridge, Cambridgeshire
Summary: The Housing Advice Officer role at Spencer Clarke Group involves providing frontline housing advice to prevent and relieve homelessness for a Local Authority Client in Cambridge. The position requires assessing homelessness applications and managing a caseload to secure sustainable housing outcomes. Candidates will need to demonstrate experience in delivering complex advice and customer service in a frontline role. This is a contract position lasting a minimum of 3-6 months, with a standard workweek of 37 hours.
Key Responsibilities:
- Provide frontline housing advice, triage and emergency accommodation arrangements
- Assess homelessness applications and make statutory decisions
- Work proactively to prevent homelessness and agree Personal Housing Plans
- Liaise with partners and manage a caseload to secure sustainable housing outcomes
Key Skills:
- Providing high-quality customer service in a frontline or advisory role
- Delivering complex advice and guidance to the public
- Interpreting and applying legislation, policy or procedural guidance
- Negotiating with customers, landlords or partner agencies to achieve outcomes
Salary (Rate): £25 hourly
City: Cambridge
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Spencer Clarke Group are seeking a Housing Advice Officer for a Local Authority Client in Cambridge.
In this role, you will provide frontline housing advice and help prevent and relieve homelessness.
Duties:
- Provide frontline housing advice, triage and emergency accommodation arrangements
- Assess homelessness applications and make statutory decisions
- Work proactively to prevent homelessness and agree Personal Housing Plans
- ·Liaise with partners and manage a caseload to secure sustainable housing outcomes
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Providing high-quality customer service in a frontline or advisory role
- Delivering complex advice and guidance to the public
- Interpreting and applying legislation, policy or procedural guidance
- Negotiating with customers, landlords or partner agencies to achieve outcomes
What's on offer:
Salary: £25ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum
Hours: Monday to Friday, 37 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
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