Hospitality Operational Excellence Manager
Posted 2 weeks ago by WHSmith
£40,000 Per year
Undetermined
Undetermined
England, United Kingdom
Summary: The Hospitality Operational Excellence Manager will oversee performance and service standards in hospitality stores, ensuring exceptional customer experiences. This role involves coaching store teams, fostering a customer-first culture, and collaborating with stakeholders to align operations with business objectives. The position is a 6-month secondment based in the South region of England. The ideal candidate will have a strong background in hospitality management, particularly in food and coffee services.
Key Responsibilities:
- Coach and develop store teams to deliver consistent, high-quality food and coffee service.
- Champion a customer-first culture, enhancing service, sales, and brand standards.
- Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
- Analyse customer feedback and sales data to identify growth opportunities.
Key Skills:
- Proven experience in hospitality management, ideally in food and coffee.
- Strong coaching and leadership skills with a passion for developing others.
- A collaborative, inclusive approach with excellent communication skills.
- A genuine passion for delivering outstanding customer experiences.
Salary (Rate): £40,000.00 yearly
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Hospitality Operational Excellence Manager
Location: Field Base role - South region
Secondment - this role is for a 6-month secondment
About the Role: We’re on a mission to make every journey better, and our WHS hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager , you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.
Key Responsibilities:
- Coach and develop store teams to deliver consistent, high-quality food and coffee service.
- Champion a customer-first culture, enhancing service, sales, and brand standards.
- Could you collaborate with stakeholders to align operations with trading plans and seasonal peaks?
- Analyse customer feedback and sales data to identify growth opportunities.
What You’ll Bring:
- Proven experience in hospitality management, ideally in food and coffee.
- Strong coaching and leadership skills with a passion for developing others.
- A collaborative, inclusive approach with excellent communication skills.
- A genuine passion for delivering outstanding customer experiences.
Why Apply? This is a fantastic opportunity to shape the future of our WHS hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.