Homelessness Complaints and Enquiries Officer
Posted 2 weeks ago by Spencer Clarke Group
£30 Per hour
Undetermined
Undetermined
Westminster, London
Summary: The Homelessness Complaints and Enquiries Officer role involves managing and responding to complex homelessness-related complaints and enquiries for a Local Authority in Southwest London. The position requires ensuring timely and legally compliant outcomes while maintaining a customer-focused approach. The successful candidate will handle a caseload that includes statutory decisions and liaising with various stakeholders. This role is essential for upholding the standards of homelessness services within the local authority framework.
Key Responsibilities:
- Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy
- Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation
- Liaise with residents, internal teams, and external partners to gather evidence and resolve cases
- Maintain accurate case records and produce clear, professional written responses
Key Skills:
- Proven experience handling complaints, including complex and high-risk cases
- Direct experience working with homelessness services and statutory decision-making
- Experience managing cases involving housing register applications and temporary accommodation
- Experience using case management systems within a local authority or similar environment
Salary (Rate): £30 per hour
City: Southwest London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London.
In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes.
Duties:
- Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy
- Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation
- Liaise with residents, internal teams, and external partners to gather evidence and resolve cases
- Maintain accurate case records and produce clear, professional written responses
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Proven experience handling complaints, including complex and high-risk cases
- Direct experience working with homelessness services and statutory decision-making
- Experience managing cases involving housing register applications and temporary accommodation
- Experience using case management systems within a local authority or similar environment
What's on offer:
Salary: £30ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum
Hours: Monday to Friday, 36 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
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