Home Improvements Officer (11 month FTC)

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re looking for a Home Improvement Officer to join our team! Contractually based in Portsmouth , we offer a flexible approach to working between home or our Portsmouth office, with 20% of your time to be spend in the office to promote collaboration across the team and business. This is a part-time, fixed term position working 18.5 hours per week for 11 months. Want to know what we can offer you? 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% Life assurance paid at x 3 annual salary Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity, paternity, adoption and shared parental leave Access to counselling, legal and financial information Electric car scheme Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role As a home improvement officer, you’ll be managing VIVID’s home improvement cases. You’ll triage new requests as they’re received and will be able to manage any unauthorised improvement, as we're notified. All requests need to be correctly collated and recorded on our housing system, so strong attention to detail skills are required. You’ll follow our procedures in place to get requests resolved promptly and efficiently, keeping customers up to date with the status of their request. Consequently, you’ll need to be a strong communicator as you’ll be expected to confidently liaise with both internal and external stakeholders. This is a varied role that will also require your participation in our complaints process within the Major Works team, you’ll be supporting managers’ investigations into complaints raised by customers. Strong administration and organisation skills are crucial for this role, as you’ll be preparing agendas, updating actions raised, and taking minutes for some Major Works meetings. This is a great opportunity to develop knowledge and skills within Major Works and utilise your initiative by identifying improvement opportunities to our processes and ways of working, with the customer’s experience at the forefront of your mind. You’ll have an understanding of social housing or experience working within a similar industry and will be ready to utilise your knowledge and experience. As a home improvement officer, you’ll need experience in investigating, collating information, and producing detailed reports. In line with VIVID’s values you’ll be forward thinking and open to development and change, problem solving where necessary and keen to help VIVID grow. A full driving licence with a car available for business use would be desirable, however isn’t essential. Interviews are due to take place Thursday 14 Aug (subject to change).