Hiring: BSA / Product Owner - Austin, TX
Posted 5 days ago by 1752296972
Negotiable
Outside
Undetermined
USA
Summary: The role is for a Business Systems Analyst / Product Owner specializing in Contact Center technologies, with a focus on candidates who have valid US work authorization. The position is primarily local to Austin, TX, but also considers candidates from several other states. The contract opportunity is long-term and requires extensive experience in the Contact Center domain and related technologies.
Key Responsibilities:
- Act as a Business Systems Analyst / Product Owner for Contact Center projects.
- Collaborate with stakeholders to gather requirements and define project scope.
- Manage and prioritize project tasks and deliverables.
- Utilize Genesys Cloud and other Contact Center technologies effectively.
- Conduct data analysis using tools like Excel and SQL.
- Document processes and project details using Confluence.
- Facilitate communication and collaboration among project teams.
- Implement and administer SaaS platforms as needed.
Key Skills:
- Bachelor's degree in management / IT.
- 6+ years of experience as Business Systems Analyst / Product Owner.
- 6+ years of industry experience in Contact Center Domain.
- Strong hands-on experience in Genesys Cloud.
- Understanding of CRM applications and integration.
- Knowledge of Contact Center technologies like Genesys, Qualtrics, NICE.
- Strong communication and stakeholder management skills.
- Expertise in JIRA and Agile methodology.
- Experience with documentation tools like Confluence.
- Proficient in data analysis tools such as Excel and SQL.
- Experience with high-performing organizations and release cycles.
- Ability to work under pressure in fast-paced environments.
Salary (Rate): undetermined
City: Austin
Country: USA
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Hi All,
We are currently hiring candidates with valid US work authorization (W2 or H1B Transfer) for a contract opportunity with our direct client, located in Austin, TX, as well as GA, AZ, PA, OR, WA, and CA.
Job Title: BSA / Product Owner ( Contact Center )
Location: Only Local to Austin, TX, as well as GA, AZ, PA, OR, WA, and CA.
Duration: Long Term
Required Qualifications:
- Bachelor s degree in management / IT
- 6+ years of prior experience as Business Systems Analyst / Product Owner or similar role
- 6+ years of industry experience in Contact Center Domain and Contact Center technologies
- Strong hands-on experience in Genesys Cloud
- Good understanding of CRM applications and experience on CRM integration
- Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
- Comfortable with high pressure, high profile, and fast-paced projects
- Exposure to Technical Project management and Prioritization process
- Strong communication, collaboration, and stakeholder management skills
- Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
- Expertise in JIRA and Agile methodology.
- Expertise in documentation tools like Confluence
- Experience in Excel, SQL and other similar tools for data analysis
- Proven understanding of high-performing organizations with Release cycles.
- Experience implementing or system administrating SaaS platforms.
If you or someone you know matches this profile and is seeking a new opportunity with an immediate H1B transfer, please reach out.