High Touch Network Engineer
Posted 1 day ago by 1763548378
Negotiable
Outside
Hybrid
USA
Summary: The High Touch Network Engineer role involves providing expert escalation support for complex network issues, particularly in Data Center Technologies. The position requires strong troubleshooting skills, particularly with Cisco Nexus platforms, and the ability to deliver actionable insights and documentation. The role offers remote work flexibility with monthly on-site visits and a path to contract-to-hire. Candidates should have significant experience in network engineering and excellent communication skills for customer interactions.
Key Responsibilities:
- Be the go-to expert for escalation support, resolving complex network outages and performance issues.
- Perform MAC & IP-level troubleshooting and advanced routing protocol analysis.
- Optimize Cisco Nexus 9000 platforms (VPC, VXLAN, ACI) with strong CLI skills.
- Support customer operations with deep Route/Switch protocol knowledge.
- Act as a trusted advisor, relaying insights on customer networks and operational procedures to Cisco support teams.
- Deliver Root Cause Analysis (RCA) reports with actionable recommendations.
- Collaborate on technical documentation and lead knowledge-sharing sessions for customer engineers.
Key Skills:
- 5+ years of hands-on troubleshooting experience in Data Center Technologies (Nexus, ACI, XR, XE).
- CCNP Route/Switch minimum; CCIE highly preferred.
- Expertise with Cisco Nexus 9000, VXLAN, and ACI.
- Strong understanding of routing/switching protocols and operational behaviors.
- Proven ability to troubleshoot at MAC and IP layers.
- Exceptional communication skills for customer-facing interactions.
Salary (Rate): £70/hourly
City: Jersey City
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: High Touch Network Engineer
Location: Columbus, OH | Houston/Dallas/Plano, TX | Jersey City, NJ (Preferred)
Remote: Available with monthly on-site visits
Pay Rate: $70/Hourly on W2+ Benefits
Work Authorization: or (conversion to FTE planned)
What You'll Do:
- Be the go-to expert for escalation support, resolving complex network outages and performance issues.
- Perform MAC & IP-level troubleshooting and advanced routing protocol analysis.
- Optimize Cisco Nexus 9000 platforms (VPC, VXLAN, ACI) with strong CLI skills.
- Support customer operations with deep Route/Switch protocol knowledge.
- Act as a trusted advisor, relaying insights on customer networks and operational procedures to Cisco support teams.
- Deliver Root Cause Analysis (RCA) reports with actionable recommendations.
- Collaborate on technical documentation and lead knowledge-sharing sessions for customer engineers.
What We're Looking For:
- 5+ years of hands-on troubleshooting experience in Data Center Technologies (Nexus, ACI, XR, XE).
- CCNP Route/Switch minimum; CCIE highly preferred.
- Expertise with Cisco Nexus 9000, VXLAN, and ACI.
- Strong understanding of routing/switching protocols and operational behaviors.
- Proven ability to troubleshoot at MAC and IP layers.
- Exceptional communication skills for customer-facing interactions.
What's in it for you?
- Work with industry-leading technologies and high-profile clients.
- Contract-to-hire path for long-term career growth.
- Competitive pay and flexibility with remote work options.
- Annual Certification Support: Receive financial assistance every year to obtain new certifications or maintain current ones, helping you stay competitive and up to date.